Being a go to Tech by Warren C.
Zabloudil is a great how-to and self improvement that should be read
by not only anyone going into the IT (information technology) field
but any service-based career. Mr. Zabloudil uses a common sense
approach pointing out the ins and outs that will make you the
individual (or team leader) that everyone looks to when their
computer systems are down. The book brings up several good points
that we may have heard before but not in as clear and precise as Mr.
Zabloudil puts it in this book. He points out how different types of
attitudes can affect performance and steps that should be taken to
change your outlook when going into a job or dealing with management.
You will be shown the importance of listening, documenting,
understanding, communication and time management.
Mr. Zabloudil does a great job of
organizing, categorizing and detailing the information. He starts
with the basic needed for the new person and takes you through what
you need to know to be a good team leader. One the most useful pieces
of knowledge that runs throughout the book is that the best at their
job are the one constantly learning about the latest technologies and
techniques for repairing them. The one area that I would criticize is
that for the non-technology person that might read the book will see
the occasional three-letter acronym and not know what it means.
Overall I would recommend this book for
any college course that is preparing students for going into the IT
field. It will also be of benefit to have at home as a reference
guide on improving in the areas you feel will help you get further in
your career.
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